Last Updated: 11/27/23

1. Introduction

The following "Terms & Conditions" (hereinafter referred to as the "T&C" or "Agreement") set forth the terms and conditions governing your Marketing Innovations Automation (MIA) account provided by Marketing Innovations Group LLC. Together with our Terms of Use and Marketing Innovations Group LLC Privacy Policy, these Terms & Conditions pertain to your use of the MIA website, its products, and materials (collectively, the "Site").

2. Service Description

Marketing Innovations Group LLC provides users with licensed access to an All-In-One marketing software designed to organize business contacts and automate sales and marketing tasks in one system. This includes text messages, email sending, and phone calls. The software, known as MIA, is for entrepreneurs and businesses and features functionalities such as Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more. MIA operates as a White Label brand under HighLevel, Inc.

3. Acceptance of Terms

Use of MIA shall be subject to the T&C. You understand and agree that this Software as a Service is provided "AS-IS" and that Marketing Innovations Group LLC assumes no responsibility for the timeliness, deletion, delivery problems, or failure to store any user communications or personalization settings.

4. Changes to Terms

These Terms, or any part thereof, may be modified by us, including the addition or removal of terms at any time, and such modifications, additions, or deletions will be effective immediately upon posting. Your use of the Websites after such posting shall be deemed to constitute acceptance by you of such modifications, additions, or deletions.

5. Changes to Websites

We may change or discontinue any aspect, service, or feature of the Websites at any time, including content, availability, and equipment needed for access or use.

6. Registration

You may have the opportunity to register via an online registration form or by participating in Interactive Areas, such as forums and other community features, to create a user account (“Your Account”) that may allow you to receive information from us and/or participate in certain features on the Websites. We will use the information you provide in accordance with the Marketing Innovations Group LLC Privacy Policy. By purchasing and/or using MIA you represent and warrant that all information you provide is current, complete, and accurate to the best of your knowledge. You agree to maintain and promptly update your information on the Websites so that it remains current, complete, and accurate. You are responsible for obtaining and maintaining all connectivity, computer software, hardware, and other equipment needed for access to and use of the Websites and all charges related. The purchase of certain products and services from Marketing Innovations Group LLC may require registration for a User Account. Should you choose to register, you agree to provide true, complete, and accurate registration information (“Registration Information”). You are responsible for updating and maintaining the accuracy of Registration Information. If you provide any Registration Information that is untrue or inaccurate, not current, or incomplete, or if Marketing Innovations Group LLC suspects that your Registration Information is untrue, inaccurate, or incomplete, then Marketing Innovations Group LLC may, in its sole discretion, suspend, terminate, or refuse future access to MIA. Registration Information will be subject to the Marketing Innovations Group LLC Privacy Policy (which is incorporated by reference herein). You are responsible for maintaining the secrecy and security of any personal or User Account Information. You are responsible and liable for any conduct on MIA under your User Account. Marketing Innovations Group LLC is not responsible for any unauthorized use of your User Account. If you believe there has been unauthorized use of your User Account, you must notify Marketing Innovations Group LLC immediately by emailing Support@MarketingInnovationsGroup.com. Only the authorized license user is permitted to use the password-protected account within Marketing Innovations Group LLC. If anyone loans or discloses their Username and Password or otherwise knowingly or unknowingly allows unauthorized access into the fee-based products, the original site license holder shall be responsible for and will be billed for any and all purchases an unauthorized user makes on MIA.

7. Trial Billing

We will charge your Payment Method for your monthly membership fee at the end of the free trial period, and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our MIA website, click on Settings, then on Company Billing, and view your plan.

8. Authorization Charges

An authorization charge will be applied when you purchase our product to check if the card is valid. This charge will be refunded immediately. Some transactions may take 2-4 business days to reflect in your bank account.

9. Trial Membership Notification

Trial members will receive a notice from us that your trial period is ending or that the paying portion of your membership has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription, submit a ticket at Support@MarketingInnovationsGroup.com. Monthly subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Yearly subscribers will be notified via email prior to renewal, and the yearly subscription will automatically renew each year at the stated retail price until the subscription buyer notifies the company that they wish to cancel.

10. Billing Cycle

The membership fee for the service, any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership until your membership is cancelled. Membership fees are fully earned upon payment. In some cases, your payment date may change, for example, if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

11. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

12. User Content Guidelines

The following terms apply to content submitted by you:The Websites may contain comments sections, discussion forums, or other interactive features (“Interactive Areas”) in which you may post or upload user-generated content, comments, video, photos, messages, other materials, or items (collectively, “User Content”). You are solely responsible for your use of any Interactive Areas and you use them at your own risk. Interactive Areas are available for individuals aged 13 years or older. By submitting User Content to an Interactive Area, you represent that you are 13 years of age or older and, if you are under the age of 18, you either are an emancipated minor or have obtained the legal consent of your parent or legal guardian to enter into these Terms, submit content, and participate on the Websites.

From time to time, Marketing Innovations Group LLC may host in-person or virtual gatherings of attendees from all over the world (collectively herein known as “event”). By attending any Event, you hereby irrevocably grant to Marketing Innovations Group LLC, affiliates, designees, successors, assigns, and licensees, the right to film and otherwise record you and use your name, image, and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on, or in connection with future Marketing Innovations Group LLC events and/or other events produced by Marketing Innovations Group LLC or any of Marketing Innovations Group LLC’s affiliates and hereby release Marketing Innovations Group LLC and each of the respective designees, successors, assigns, licensees, and affiliates from any liability with respect thereto.

By submitting any User Content or participating in an Interactive Area within or in connection with the Websites, you agree that you will not upload, post or otherwise transmit any User Content that the original content guidelines continue here, with the replacement of Marketing Innovations Group LLC. We are not responsible for the accuracy or credibility of any User Content, and do not take any responsibility or assume any liability for any actions you may take as a result of reading User Content posted on the Websites. Through your use of Interactive Areas, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate, or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues, and foreign nationals. By using Interactive Areas, you assume all associated risks. We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation, or authorized government request. Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to post or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense. The decision by Marketing Innovations Group LLC to monitor and/or modify User Content does not constitute nor shall it be deemed to constitute any responsibility or liability in any manner on our part in connection with or arising from your use of Interactive Areas on the Websites. By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us. You represent and warrant to us that you have the full legal right, power, and authority to grant to us the license provided for herein, that you own or control the complete exhibition and other rights to the User Content you submitted for the purposes contemplated in this license and that neither the User Content nor the exercise of the rights granted herein shall violate these Terms, or infringe upon any rights, including the right of privacy or right of publicity, or constitute a libel or slander against, or violate any common law or any other right of, or cause injury to, any person or entity. You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.

13. Errors, Inaccuracies, and Omissions

Occasionally, our site or the Marketing Innovations Automation (MIA) Service may contain typographical errors, inaccuracies, or omissions, particularly in relation to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Marketing Innovations Group LLC reserves the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the MIA Service or on any related website is inaccurate, at any time without prior notice (including after your order submission).

We are under no obligation to update, amend, or clarify information in the MIA Service or on any related website, including pricing information, except as required by law. Please note that no specified update or refresh date in the MIA Service or on any related website should be taken as an indication that all information in the MIA Service or on any related website has been modified or updated.

14. User Conduct Guidelines

The following terms apply to your conduct when accessing or using our Websites:(a) Do not interfere with or disrupt the Websites or the servers or networks connected to them, and abide by all network-related requirements, procedures, policies, and regulations.(b) Refrain from reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Websites, their use, or access for commercial purposes.(c) Avoid engaging in any activity that could be deemed a criminal offense or lead to civil liability.(d) Do not impersonate Marketing Innovations Group LLC, MIA, any employee of Marketing Innovations Group LLC, or any other person or entity, and do not misrepresent your affiliation with any person or entity.(e) Respect other users' privacy and do not collect or harvest personally identifiable information or post private information about third parties.

15. Intellectual Property Rights

All content on our Websites, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Marketing Innovations Group LLC or its content suppliers and protected by international copyright laws. This rich array of content is a testament to the creativity and effort invested in developing our digital offerings. The compilation of all content on the Websites is the exclusive property of Marketing Innovations Group LLC, with copyright in such works being expressly reserved.

16. Moderators

The Forum Moderators assume no responsibility or liability arising from the content of any User Submissions, nor any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within any User Submission on MIA. You are strictly prohibited from submitting or transmitting to the Forum Moderators any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material that could be constituted or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The Forum Moderators will fully cooperate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.All User Submissions will be treated as non-confidential and non-proprietary. Anything you submit or transmit to Marketing Innovations Group LLC or post shall be deemed the property of and may be used by the Forum Moderators for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, the Forum Moderators are free to use and shall be deemed to own, any ideas, concepts, know-how, or techniques contained in any User Submission you submit or transmit to Marketing Innovations Group LLC for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information. Disclosure, submission, or offer of any User Submissions to Marketing Innovations Group LLC shall constitute an assignment to the Forum Moderators of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in such User Submission.The Forum Moderators may edit, copy, publish, distribute, translate, and otherwise use in any medium any User Submission that you submit or transmit to the Forum Moderators and will own exclusively all such rights, titles, and interest and shall not be limited in any way in its use, commercial or otherwise, of the submission. The Forum Moderators are and shall continue to be under no obligation to maintain any User Submission in confidence, to compensate you or any other user for any User Submission, or to respond to any of your or any other user’s User Submission.

17. Outbound Marketing Costs

Please be aware of the various costs associated with using MIA for phone, email, and SMS services. While our platform offers numerous benefits, it is essential to understand the additional charges involved beyond the standard monthly subscription fee. As a valued MIA user, you gain access to exclusive wholesale rates on phone calls, emails, and SMS. These rates are specially designed to provide you with cost-effective communication options. However, it's important to remember that costs for phone, email, and SMS services are billed separately from the monthly subscription fee.Let's delve into the specific rates for each communication channel:

Phone Calls: Making outgoing phone calls will be charged at a rate of $0.105 per minute. Receiving incoming calls will be charged at a rate of $0.0638 per minute. Each phone number will be charged at a rate of $8.63 per number.Text Messages (SMS): Sending and receiving text messages (SMS segment) will be billed at a rate of $0.0593.Emails: Sending and receiving emails will be billed at a rate of $0.0053 per email.

Additionally, please be aware that there might be certain extra fees, such as phone numbers, call recordings, caller ID, validations, call conference, answering machine detection, caller name, carrier lookups, SMS carrier fees, MMS, MMS carrier fees, A2P registration fees, that could apply to your usage. It's recommended to review your usage details and any potential additional charges in your billing statement.Messages sent on Instagram, Facebook, and Google My Business Chat are at no cost.Complimentary Credits:We are delighted to provide our valued customers with complimentary credits every month. These credits can be used for SMS, emails, and phone calls. The complimentary credits offered each month are non-transferable and will not roll over to the following month. This means that any unused credits at the end of your billing period will be forfeited. To utilize the MIA services, you will be required to maintain a minimum wallet balance of $10 in credits in your account. This balance will be charged after subscribing and will serve as a credit that will be used against your usage costs. By subscribing, you agree to have your credit/debit card automatically charged, regardless of whether you actively use the software or not. This ensures that you maintain continuous access to the platform's features and services. However, we understand that circumstances may change, and you may need to cancel your subscription. Should you decide to do so, you can initiate the cancellation process by sending an email to Support@MarketingInnovationsGroup.com. Please ensure you send the cancellation request at least 30 days before your desired cancellation date to avoid any future charges.We hope this comprehensive explanation of Marketing Innovations Automation (MIA)'s pricing and billing policies provides you with a clear understanding of the costs involved. Marketing Innovations Group LLC strives to offer exceptional services and features while ensuring transparency and clarity in all its billing practices. If you have any further questions or require assistance, our support team is always available to help you. Thank you for choosing MIA as your communication partner, and we look forward to assisting you in achieving your communication needs efficiently and cost-effectively. By using MIA, you are agreeing to the full MIA Terms and Conditions hosted on our website.

18. Mobile terms and  requirements from the carriers

When you provide us with your mobile phone number, you agree that Marketing Innovations Group LLC may send you text messages (including SMS and MMS) to your phone number. Marketing Innovations Group LLC may send you up to 10 messages per month. You will receive a confirmation text message, and you may need to reply as instructed to complete registration.

How do I sign up for these text messages?All you have to do is scan a QR code or text "Join" to (407)456-7717.

How do I opt out of these text messages?You can cancel the SMS service at any time. Simply text "STOP" to (407)456-7717. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Will I be charged for the text messages I receive?Marketing Innovations Group LLC will never charge you for the text messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our [Privacy policy].

Carriers are not liable for delayed or undelivered messages.

Texts may be sent through an automatic telephone dialing system. Consent is not required to purchase our goods or services. You agree to notify us of any changes to your mobile number and update your account with us to reflect this change. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

Protection of Information: Any information communicated to Marketing Innovations Group LLC for text messaging and storage will remain under the ownership of the user and will be stored securely in accordance with our security policy and applicable law. Marketing Innovations Group LLC will take necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. At no time will Marketing Innovations Group LLC rent or redistribute this information without your consent, except where legally required to do so.

Subscribing and Unsubscribing: It is the policy of Marketing Innovations Group LLC that just as a user must opt in to a text marketing list, they also have the right to opt out of a particular text marketing list. When a user opts out of a text marketing list, they will no longer receive any texts unless they choose to re-subscribe themselves.

If you experience issues with the messaging program, reply with the keyword HELP to (407)456-7717 for more assistance, or reach out directly to Support@MarketingInnovationsGroup.com.

19.Indemnification

You agree to indemnify, defend, and hold harmless Marketing Innovations Group LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

20. Prohibited Uses

The following are considered Prohibited Uses of the Marketing Innovations Automation (MIA) platform. Engaging in a Prohibited Use is a material breach of this Agreement for which Marketing Innovations Group LLC may immediately suspend or terminate your Platform Account in accordance with these Terms:

Use of the MIA platform in any way that violates any applicable law or regulation.Use of the MIA platform to exploit, harm, or attempt to exploit or harm anyone in any way.Use of the MIA platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.Use of the MIA platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.Impersonating or attempting to impersonate Marketing Innovations Group LLC, a Marketing Innovations Group LLC employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).Engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the MIA platform.Engaging in any conduct that may, as determined by Marketing Innovations Group LLC, harm MIA platform users or Marketing Innovations Group LLC, or expose either to liability.Use of the MIA platform in any manner that could disable, overburden, damage, or impair the platform or interfere with any other party's use of the MIA platform, including their ability to engage in real-time activities through the platform.Use of any robot, spider, or other automatic device, process, or means to access the MIA platform for any purpose, including monitoring or copying any of the material on the platform.Use of any manual process to monitor or copy any of the material on the MIA platform or for any other unauthorized purpose without Marketing Innovations Group LLC’s prior written consent.Use of any device, software, or routine that interferes with the proper working of the MIA platform.Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the MIA platform, the server on which the platform is stored, any server, computer, or database connected to the MIA platform.Attacking the MIA platform via a denial-of-service attack or a distributed denial-of-service attack.Otherwise attempting to interfere with the proper working of the MIA platform.

21. Hardship Extension

In the event that an MIA user who has been on the platform for a minimum of six months faces significant hardship, such as unforeseen financial difficulties or personal circumstances, which may prevent them from continuing their MIA subscription, they have the option to request a one-month extension of their subscription period. This extension is intended to provide temporary relief during times of hardship. To be eligible for the hardship extension, the user must have been an MIA customer for at least six months. They can request the extension by emailing Support@MarketingInnovationsGroup.com, explaining their situation and providing relevant supporting documentation. Each request will be reviewed individually by MIA's team, taking into account the user's circumstances, the severity and duration of the hardship, and the user's payment history and engagement with MIA. Granting the one-month extension is at MIA's discretion and not guaranteed. MIA's team will notify the user of their decision via email within a reasonable timeframe, and the decision made will be final and not subject to appeal or dispute. Please note that the courtesy one-month extension can only be granted once per user to maintain fairness and sustainability. This extension does not modify other terms or payment obligations outlined in the MIA terms & Conditions. Marketing Innovations Group LLC reserves the right to modify or terminate this hardship extension clause with reasonable notice provided to users. Any changes will be communicated via email to the user's registered email address.

22. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Marketing Innovations Automation (MIA) Services, or when you cease using our site.If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, Marketing Innovations Group LLC also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly, may deny you access to our MIA Services (or any part thereof).

23. General Provisions

Jurisdiction. This Agreement is governed by and shall be construed in accordance with the laws of the State of Florida, without regard to its principles of conflicts of law. In the event of a dispute arising under or relating to this Agreement, the Site, or the Materials, you agree to the exclusive jurisdiction of the federal and state courts located in the State of Florida, and waive any jurisdictional, venue, or inconvenient forum objections to such courts. The Site is controlled and operated by Marketing Innovations Group LLC from its principal office in Orlando, Florida, and is not intended to subject Marketing Innovations Group LLC to the laws or jurisdiction of any state, country, or territory other than that of Florida and of the United States of America. Marketing Innovations Group LLC does not represent or warrant that the Site, or any aspect thereof, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so at their own risk and are responsible for complying with local laws. We may limit the availability of the Site to any person, geographic area, or jurisdiction we choose, at any time in our sole discretion. You agree not to transport, import, export, or re-export any Site content to a national or resident of any of the following countries: (i) Balkans, Burma (Myanmar), Cuba, Iran, Liberia, North Korea, Sudan, Syria, or any other country to which the United States has embargoed goods; or (ii) any person or entity on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders, and you represent, warrant, and covenant to us that you are not located in or under the control of any such country or on any such list. If any provision of this Agreement is found for any reason to be unlawful, void, or unenforceable, then that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provisions. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. A party’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This, together with any of our policies referred to herein, constitutes the entire Agreement between you and Marketing Innovations Group LLC relating to your use of the Site; this Agreement supersedes any and all prior or contemporaneous written or oral Agreements between you and Marketing Innovations Group LLC regarding the same subject matter (except other written, fully-executed contracts between you and us). Neither the course of conduct between you and us, nor trade practice, shall act to modify any provision of this Agreement.This Agreement is not assignable, transferable, or sub-licensable by you except with our prior written consent. It is important to note that offers presented on this site cannot be used simultaneously or in combination with other offers, unless explicitly stated otherwise.Again, be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request, we will provide you with information regarding any changes made.

When you make a purchase of any item, product, or event from this website, you are indicating your acknowledgment and agreement to be bound by the terms and conditions outlined in this Policy, as well as our Refund Policy and Privacy Policy. If you do not agree to these Policies, please refrain from making any purchases or entering into any transactions with us.

For any inquiries or assistance, you may contact us at Support@MarketingInnovationsGroup.com or via SMS at (407)456-7717. Our office is located at 6555 Sanger Rd., Orlando, FL 32827.